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Annual Technical Support

Keep your team moving.

A separate period of technical assistance for your YAADMIN environment. Clear coverage dates, manual renewal and no automatic recurring charge.

$99.0012 months of support

No automatic recurring payments. Choose an available payment method at checkout.

Illustrative YAADMIN Hub scenario: review inventory, prepare a rollout plan and request approval before changes
Illustrative workflow concept. Example data and proposed interface; capabilities depend on configured modules and permissions.

FROM REQUEST TO RESULT

One conversation.
A connected way of working.

Bring context from your integrations into the same workspace. Let available tools do their part, while you keep control over access and actions.

01

Connect your tools

Install independent modules and configure the services you use. Available tools follow the module’s activation state, configuration, license and user permissions.

02

Ask for an outcome

Describe the question or task in natural language. Depending on available capabilities, YAADMIN can retrieve information, work with supplied data and create useful results such as reports.

03

Review the next step

Read the answer, inspect activity and confirm actions when required. An entitlement does not bypass a role restriction, tool policy or approval requirement.

KNOW YOUR WORKSPACE

Every menu item, explained.

What each section is for, what you can do there and how it fits into your daily administration.

YOUR PURCHASE, CLEARLY DEFINED

What you get with Annual Technical Support.

  • 12 months of technical support
  • Explicit support start and expiration dates
  • Support status in your customer account
  • Available separately from software editions
  • One purchase; no automatic recurring payments

Technical help for your YAADMIN environment#

Annual Technical Support provides 12 months of technical assistance as a separate service. It is suitable for administrators maintaining an existing installation, teams investigating configuration problems and integrators who need a clear channel for YAADMIN questions.

Support is not a software subscription or a module entitlement. It does not increase the connected-agent allowance or change the permissions of your users. Pro includes three months of support; Enterprise includes twelve. Check your existing dates before purchasing an additional period.

Useful reasons to contact support#

  • Clarifying documented module prerequisites or interpreting a health/configuration error.
  • Understanding a permission denial or an approval workflow.
  • Investigating a reproducible problem with file results, chat behavior or a configured integration.
  • Clarifying activation, issued rights or support dates after payment confirmation.

For example, if Action1 inventory works but a software request fails, provide the module version, the operation, the error and whether the endpoint was online. If a 1C query fails, describe which HTTP service capability is missing. Support can investigate the YAADMIN behavior without receiving unrestricted access to your systems.

Coverage dates and renewal#

After confirmed payment and license refresh, your support start and end dates appear in YAADMIN. When support is already active, the new period extends from the current end date. Otherwise it starts after confirmed payment. Renewal is manual, with no automatic recurring charges.

Expired support does not cancel a perpetual Pro or Enterprise edition. Annual support does not renew updates, grant a paid module license or include future modules.

How to request help#

  1. Check Troubleshooting and the relevant module guide.
  2. Sign in and open Support Tickets. An active paid support period enables the new-ticket form. For account or purchase questions, use Contact.
  3. State your YAADMIN/module versions, affected operation, expected result, observed error and safe reproduction steps.
  4. For commercial questions, identify the purchase using the account email and order reference through the private contact channel.

The cabinet keeps the conversation and its status private to your account and authorized support staff. Replies generate service notifications with a link back to the conversation. Use the cabinet to reply; email replies and file attachments are not imported. Remove passwords, API keys, installation credentials, activation codes and confidential endpoint/user details before pasting a relevant log extract.

Service questions#

Is a response time guaranteed?#

No response-time SLA, 24/7 coverage or emergency on-call service is published for this product. Ask about a specific requirement before relying on it for critical operations.

Does support include administration of my infrastructure?#

This is assistance with YAADMIN. Managed operations, custom module development, third-party subscriptions, vendor service recovery and remote implementation projects are not promised by this product. Describe those needs separately through Contact.

What if I have not purchased support?#

The public documentation remains available. Contact us for product, purchase or availability questions; a Free edition does not include paid technical support.

Support overview · Licensing and renewal · Compare editions

Support is separate from updates#

New paid software purchases include twelve months of updates, independently of the included support period. Buying Annual Technical Support extends assistance only; it does not extend software update coverage. When update coverage ends, perpetual use of covered versions remains. Update renewal costs 50% of the amount originally paid for the software package for another twelve months. Contact YAADMIN to arrange it; renewals are arranged directly with the team.

GET STARTED

From checkout to your existing installation.

01

Choose your product

Review the edition or service, use the email linked to YAADMIN and choose an available payment method.

02

Confirm payment

Your selected payment provider processes the purchase. No automatic recurring charge is created by this one-time order.

03

Refresh your license

After payment confirmation, refresh Settings → License to see your edition, issued module rights and support dates. Registered agents do not need reinstalling.

BEFORE YOU DECIDE

A few useful answers.

Is this a yearly software subscription?

This product is a time-limited support service, not a software license. The support period is shown in the purchase terms. There are no automatic recurring charges.

Does buying an edition unlock every integration?

Product rights follow the purchased package. Pro and Free can use separately licensed capabilities when the corresponding rights are present. The Enterprise detail page lists its included module licenses. An entitlement never replaces user permissions or a required approval.

Are the illustration and screenshots the same thing?

The hero is an illustrative workflow concept with example data and a proposed interface. The carousel contains actual installed YAADMIN screens. The chat example uses demo inventory supplied in the request. Neither is a guarantee that every pictured integration is included in your edition.

Is LLM usage included in the software price?

AI provider access, personal API usage, third-party subscriptions and external services follow their own terms. The application offers only AI modes configured and permitted for the user; no unlimited third-party usage is promised.

What happens when technical support ends?

A perpetual software edition does not expire when its separate support period ends. Renew support manually if you need another period of assistance. The included twelve-month update period is separate. When it ends, covered versions remain usable; renewed update coverage is needed for newer versions.

Can YAADMIN work without an internet connection?

Local configuration and installed components are kept on your machine. Online AI providers, external integrations, downloads, catalog refreshes and some licensing operations need a network connection. Offline capabilities depend on the installed tools and provider configuration.

YOUR TOOLS. YOUR RULES.

Give your team a clear support path.

Annual Technical Support · $99.00 · 12 months of support

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