ADMINPurchase and refund inquiries#
For questions about a payment, an incorrect purchase, duplicate billing or a product that does not match its description, contact info@yaadmin.io or use Contact. Identify the purchase with its order number and account email. Never send your card details, password, activation code or installation token.
How to submit a request#
- State your order number and the product or service concerned.
- Describe the issue and the outcome you are requesting.
- For a technical problem, include the application/module version and a short redacted error description.
- Keep the order confirmation and correspondence while the request is reviewed.
Purchase and account questions do not require an active paid-support period. Use Support Tickets for technical assistance covered by an active support entitlement.
Digital software and support#
YAADMIN editions and modules are digital products; Annual Technical Support is a time-limited assistance service. Software updates, license use and technical-support periods are distinct. A request concerning one does not automatically change the others.
No additional voluntary money-back period is advertised. This does not limit any withdrawal, refund, remedy or other mandatory right that applies to your purchase. A download or activation does not remove rights that remain applicable under law.
For consumer purchases covered by EU rules, a statutory withdrawal period normally applies, subject to the conditions and exceptions for digital content and services. An applicable digital-content exception requires the relevant express consent and acknowledgement; it is not created by this policy alone. See the official EU consumer-rights information.
Payment handling#
Contact YAADMIN before making a duplicate payment when an order is awaiting confirmation. A payment-provider redirect alone does not prove that a license has been issued; check the confirmed order and your account. Any approved repayment must follow the applicable payment-provider process. Do not send bank or card credentials through the contact form.