Keep your environment moving.

Choose the right help path#

Use the documentation for setup, permissions and workflow guidance. For a reproducible problem, start with Troubleshooting and the affected module’s page. For purchase, activation or coverage questions, use the contact form or info@yaadmin.io.

Included support and optional renewal#

Pro includes three months of technical support and Enterprise includes twelve. Free has no included paid technical support. The separate Annual Technical Support product provides twelve months; its current price and terms are displayed above.

Support starts after confirmed payment. When active support is renewed, the new period follows the existing end date. Otherwise coverage begins after confirmed payment. Check your recorded dates in My Licenses, or Settings → License in a compatible configured installation. Renewal is manual, with no automatic recurring charge. Support expiry does not cancel a perpetual edition.

Private support tickets in your account#

With an active paid technical-support entitlement, open Account → Support Tickets. This includes the recorded support period from a qualifying package purchase or separate support purchase; account registration alone does not provide paid support.

1. Sign in to the account linked to your purchase and licensing records.
2. Open Support Tickets and check the displayed support dates.
3. Choose a category, add a clear subject and describe the issue. An optional related order must belong to your account.
4. Follow replies and status changes in the private conversation. Service emails link back to the ticket; replying to an email does not add a ticket message.
5. Reply in the cabinet, close a finished request or reopen it while paid support is active.

Your history remains available after coverage ends, and you can reply to an existing open conversation. Opening new tickets or reopening closed ones requires active paid support. Attachments and email-to-ticket replies are not available; paste only a small, redacted log extract. For missing purchases, account access or coverage questions, use Contact.

Prepare a useful support request#

1. Identify your YAADMIN edition, application version and affected module/version.
2. State what you tried, what you expected and what happened instead.
3. Include the exact error and time, with safe reproduction steps.
4. Explain whether the problem affects one user, endpoint or provider, or the whole installation.
5. Include a redacted screenshot or small relevant log extract if it helps.

For example: “Endpoint inventory returns successfully, but a software request for one selected endpoint times out.” This separates provider connectivity from execution and makes the next diagnostic step clearer.

Security when requesting help#

Never submit passwords, API secrets, activation codes, installation tokens, private certificates or unredacted infrastructure inventories. Use the private contact channel for an order reference and account email. Do not grant remote access unless a specific arrangement has been agreed.

Scope of assistance#

Technical support concerns YAADMIN. It does not replace a module license, pay third-party subscriptions or promise every future paid release. No 24/7 emergency response, guaranteed response time, managed infrastructure operation or custom development is published as part of standard annual support. Ask about specialized requirements before relying on them.

Installation · License activation · Agent troubleshooting · MCP setup

Support is separate from updates#

New paid software purchases include twelve months of updates, independently of the included support period. Buying Annual Technical Support extends assistance only; it does not extend software update coverage. When update coverage ends, perpetual use of covered versions remains. Update renewal costs 50% of the amount originally paid for the software package for another twelve months. Contact YAADMIN to arrange it; renewals are arranged directly with the team.